Ticket Refund

Ticket Refund

●Yokohama Hot Rod Custom Show 2021 (HCS) Ticket will be refunded if you have anxiety about coming to the event due to fever and other symptoms.

Depending on the Purchasing Method, the Refunding Method will be different.
The Ticket will be invalid without a stub.
Refunds will not be available after the Refund Period.
We are not responsible for a refund of international travel and related expenses (airfare, vaccines, visas, lodging, food, etc.)

When the event gets canceled due to the Force Majeure (future spread of the infection of COVID-19, institutional requests and guidance from the government and facility, and risk of infection spread due to the event), Organizer’s decision or canceled for personal circumstances, the ticket will not be refunded.

Refund Period: Saturday, November 6th, 2021 〜 Friday, December 31st, 2021(JST)

Purchase at MOONEYES Area-1, MOON Cafe

Please bring the Ticket to MOONEYES Area-1 shop and ask our staff. We will take the ticket, and the ticket will be refunded.

※We cannot refund if you just bring the receipt. Please bring the ticket.
※The ticket is also refundable at MOONEYES Area-1, if you purchase the ticket at MOONEYES Official Online Shop.

If you have difficulty coming to the shop OR
Purchase at MOONEYES Official Online Shop

Returning Ticket

If you purchase the ticket at MOONEYES Official Online Shop or has difficulties coming to MOONEYES Area-1, we will refund the ticket with the following Refund Method.

【For Overseas】
Ticket Refunds will be processed through Paypal.
Please note, depending on the rate at that time, the refund amount differs.

1. Put the Tickets and notes with your Refund Information in the envelope. ※Please be sure to return the ticket. We cannot give a refund with receipt or invoice of your order.

Refund Information
・Phone Number
・Mail Address
・Bank Account Info

2. Go to the post office and send it with Acceptance-recorded mail.
Please pay for the postage and we will include the postage of a maximum of 300yen in the refund.
We are not responsible for when it get lost by using the general shipping method.
Please be sure to put an option of Acceptance-recorded mail.

Please send it to
神奈川県横浜市中区本牧宮原 2-10
ムーンオブジャパン (株)

2-10 Miyahara Honmmoku Nakaku Yokohama, Kanagawa

3. Ticket Fee will refund to your bank.
It will take about a month ~ a month and a half for the refund.
Please check the status of your bank transfer by writing in your bank book.

Purchase at the Venue

The ticket will be Refunded at the Ticket Counter and we will take the ticket, and the ticket will be refunded. Please ask our staff for a refund.

If it cannot be refunded on the day, if it's during the Refund Period you can return the ticket or bring it to MOONEYES Area-1.

Refund Content
・Ticket Fee

・Postage of Acceptance-recorded mail (Maximum 300yen)

The bank transfer fee will be paid by MOONEYES.

If you have any questions or concerns about the refund, feel free to email us any time.

TEL: 045-623-5999 (10:00 AM - 5:00 PM)
E-mail: shop@mooneyes.co.jp

Guidelines for Preventing the Spread of Novel Coronavirus (COVID-19)

〒220-0012 神奈川県横浜市西区みなとみらい1−1−1
1-1-1 Minato Mirai, Nishi-ku, Yokohama 220-0012, Japan

Event Date
SUNDAY December 5, 2021
Nearest Hotel : Yokohama Intercontinental Hotel

More Info

Surrounding Hotels


特別協力 公益財団法人横浜観光コンベンション・ビューロー